Ivanti Neurons for ITSM Implementation Professional Services

The West Virginia Purchasing Division is soliciting bids for Ivanti Professional Services consultancy for a Neurons for ITSM Implementation. This engagement leverages an Enterprise Technical Relationship Manager (TRM) Subscription to provide implementation and post-implementation support. The scope of work includes professional services and implementation for two years, with estimated hours of 444 and 384 for each year, respectively. • The contract term will be for two years, with no option for renewal. • The vendor must provide proof of licenses, certifications, and insurance prior to contract award. • The vendor must maintain commercial general liability insurance, automobile liability insurance, and professional/malpractice/errors and omission insurance throughout the life of the contract. • The contract may be terminated by either party with written notice. The successful vendor will be required to provide implementation and post-implementation support for the Neurons for ITSM system, including professional services and training. The vendor must have experience with similar implementations and must be able to provide references.