Description
The U.S. Customs and Border Protection (CBP) is seeking information from potential contractors to support the implementation of an Information Technology Refresh Program (ITRP) capability. The program aims to replace outdated technology, including desktops, laptops, and mobile devices, with new devices and peripherals. The contractor will provide program management, storefront capability, planning and lifecycle management, hardware procurement assistance, asset management assistance, hardware preparation for deployment, evaluation and process improvement, and infrastructure and endpoint management support services. The contractor will also provide support for the replacement of peripherals, network devices, and mobile devices.
• The program will replace an estimated 90,000 desktop, laptop, and non-cellular tablet devices on a variable refresh cycle.
• The contractor will provide support for the procurement, deployment, maintenance, and disposal of each device.
• The program will be implemented across 1,800 worldwide locations.
• The contractor will be required to provide support for the replacement of peripherals, network devices, and mobile devices.
• The program will be implemented in a phased approach, with the first phase focusing on the replacement of desktops and laptops.