Description
The Maryland Department of Human Services (DHS) Office of Technology for Human Services seeks a certified Maryland Small Business Reserve (SBR) vendor to provide comprehensive semi‑annual preventive maintenance, routine battery inspections, and 24/7/365 emergency field service (with a guaranteed 4‑hour on‑site response) for its data‑center power and precision mechanical cooling infrastructure located at 25 S. Charles St., Baltimore. The contract covers UPS systems, battery cabinets, power distribution units, precision in‑row cooling units, dry‑coolers, and glycol pump packages. The award will be a firm‑fixed‑price, one‑year contract with no renewal option.
• Scope includes two scheduled preventive‑maintenance visits per year for UPS, batteries, PDUs, cooling units, dry‑coolers, and glycol pumps.
• Mandatory 24/7 emergency dispatch with a 4‑hour on‑site SLA; liquidated damages of $250 per hour for late arrival.
• Required qualifications: active SBR certification, ≥3 years experience with similar data‑center equipment, OEM‑qualified technicians, and documented emergency dispatch capability.
• Deliverables: detailed field‑service reports after each visit, annual standby fee, and a battery‑jar replacement allowance (up to 10 % of jars).
• Contract value is expected to be in the low‑to‑mid six‑figure range, paid quarterly or semi‑annually via EFT.