Workforce Innovation and Opportunity Act (WIOA) One-Stop Operator (Annual Contract with 3 Options to Renew)

The County of DeKalb, GA is seeking a qualified contractor to provide Workforce Innovation and Opportunity Act (WIOA) One-Stop Operator services. The selected contractor will be responsible for coordinating the service delivery of required One-Stop Partners and Service Providers, leading the integration of services between core WIOA Partners, and providing functional supervision of One-Stop Career Center required services. The contractor will also be responsible for ensuring compliance with all Federal, State, and local policies and procedures relative to the One-Stop System and One-Stop Center. Some key responsibilities include: • Coordinating the service delivery of required One-Stop Partners and Service Providers • Leading the integration of services between core WIOA Partners • Providing functional supervision of One-Stop Career Center required services • Ensuring compliance with all Federal, State, and local policies and procedures relative to the One-Stop System and One-Stop Center • Developing and implementing a system to gather, analyze, and report performance of core partners, center processes, and system services • Performing continuous improvement activities to achieve a high level of service quality and to enhance customer service