Description
This solicitation seeks a vendor to provide off‑site medical transcription services for three VA facilities (Phoenix, Tucson, Albuquerque). The contractor must maintain 24/7 secure, HIPAA‑compliant transcription operations, deliver reports within strict turnaround times, and bill solely on Visible Black Characters (VBC). The work is performed remotely within the United States, requires U.S. citizen staff, and includes provision of toll‑free dictation lines, VistA integration, quality‑control sampling, and monthly VBC‑based invoicing.
• Provide continuous (24 × 7) transcription of a wide range of medical reports with TAT ≤ 2 h for STAT, ≤ 4 h for H&P, ≤ 6 h for operative/non‑operative, ≤ 24 h for all others.
• Manage secure, HIPAA‑compliant infrastructure (toll‑free lines, VPN/VistA interface, encrypted storage) and maintain required retention schedules.
• Submit monthly invoices based on VBC counts; errors beyond turnaround thresholds trigger payment discounts.
• Contract length: 1‑year base period (11/01/2026‑10/31/2027) with up to four optional one‑year extensions.