Addendum No 2 Remote Monitoring and Support Tool.

The West Virginia Purchasing Division is soliciting bids for the upgrade of the existing Bomgar on-premises appliance to the Beyond Trust FedRAMP authorized Remote Monitoring and Support cloud service. The initial purchase under this contract will include eighty (80) concurrent licenses, with the flexibility to add additional licenses on an ongoing basis. The contract will be for a two-year term, with options for renewal. The scope of work includes the provision of professional services for installation, setup, and configuration, as well as software upgrade maintenance and support. Some key points to consider are: * The contract is for a cloud-based remote monitoring and support service * The initial purchase includes 80 concurrent licenses * The contract allows for the addition of extra licenses as needed * The contract includes professional services for installation, setup, and configuration * The contract includes software upgrade maintenance and support * The contract term is for two years, with options for renewal.