Description
The Revenue Authority of Prince George’s County seeks a qualified contractor to deliver comprehensive remote security guard services for its Capital Regional Medical Center (CRMC) parking garage and six surrounding fringe parking lots. The contractor must operate a 24/7/365 Security Operations Center (SOC) that monitors live video feeds, access‑control systems, intercoms, and emergency phones, provides real‑time audio intervention, remote customer assistance, and coordinates with on‑site staff and emergency responders. Additional duties include preventive maintenance of cameras and Code Blue emergency phones, detailed incident reporting, and compliance with strict service‑level standards (99% system uptime, 100% response compliance, ≥95% customer satisfaction). The contract covers fiscal years 2027‑2028 (approximately two years) and requires the contractor to have at least three years of relevant experience, appropriate insurance, and Maryland licensing.
• 24/7 live video surveillance of 67 garage cameras plus 54 fringe‑lot cameras
• Real‑time incident detection, audio‑down announcements, and escalation to law enforcement
• Remote assistance via intercoms for payment issues, lost tickets, and access problems
• Monitoring and maintenance of access‑control and Code Blue emergency phone systems
• Quarterly preventive maintenance of all surveillance equipment, with 99% uptime guarantee
• Detailed daily, monthly, and incident‑specific reporting to the Revenue Authority
• Minimum three‑year experience, Maryland licensing, and extensive insurance coverage required.