902721 - Enterprise Computer Equipment and Maintenance Services

The County of Alameda is seeking a contractor to provide enterprise computer equipment and maintenance services. The contract will be for a three-year term with the option to renew for an additional two years. The contractor will be responsible for providing maintenance and repair services for the County's enterprise computer equipment, including Dell and HP servers and storage systems. The contractor must have at least five years of experience providing similar services to customers of similar size and complexity to the County. Key requirements include: • Providing rapid maintenance and repair services to minimize system downtime • Maintaining accurate equipment inventory and reporting • Supporting the continuous performance of the County's enterprise IT infrastructure • Providing post-warranty maintenance agreements for all equipment items • Having access to critical HP and Dell Enterprise system parts 24/7 • Providing on-site remedial repair services 24/7 for designated equipment • Providing system performance reports and recommendations for improvement • Complying with all applicable laws and regulations, including those related to environmental sustainability and social responsibility. The County is committed to promoting the growth of small and emerging local businesses and encourages bidders to partner with these businesses to increase their participation in the County's procurement process.