Lease Addendum Secret Shopper Program

The City of Austin is seeking a qualified Contractor to provide a Lease Addendum Secret Shopper Program to test compliance with Rental Housing Development Assistance (RHDA) program requirements. The program will recruit and hire community members who are actively looking for housing to assume the role of Secret Shoppers. They will share their experience and provide feedback on the application process. The Contractor will be responsible for recruiting and training the Secret Shoppers, providing them with a choice of properties to test, and ensuring they are paid at the City's living wage per hour. The Contractor will also be responsible for providing monthly and semi-annual reports to the City. Some key points to consider: • The City is looking for a Contractor who can provide a comprehensive program that includes outreach, recruitment, payment processing, shopper management, and shopper training. • The Contractor will be expected to provide a detailed proposal of program operations, including a brief history of their experience delivering similar programs, a proven method of engaging and recruiting residents, and a plan for creating and delivering quality training. • The Contractor will be responsible for ensuring that the Secret Shoppers are paid at the City's living wage per hour and that they are provided with a choice of properties to test. • The Contractor will be expected to provide monthly and semi-annual reports to the City, including detailed information on the number of Secret Shoppers recruited and trained, the number of shopping experiences that occurred, and the properties that were shopped. • The City is looking for a Contractor who can provide a high-quality program that meets the needs of the community and provides valuable feedback on the application process. Some benefits of this program include: • The opportunity to provide a valuable service to the community and help ensure that the City's RHDA program is operating effectively. • The chance to work with a diverse group of community members and provide them with a unique opportunity to share their experiences and provide feedback on the application process. • The potential to make a positive impact on the community and help address issues related to housing and affordability.