Federal Services System Support and Oversight (FSSSO)

The Centers for Medicare & Medicaid Services (CMS) is seeking information from potential contractors to support the implementation of the Affordable Care Act and the No Surprises Act. The work includes providing technical support services to enhance the knowledge and skills of in-person assisters, developing and maintaining Salesforce systems, and supporting the development of a patient-provider dispute resolution process. The contractor will need to have experience with the ACA, NSA, and regulatory guidance, as well as expertise in developing and maintaining large, interactive web-based training materials. The contractor will also need to have experience with Salesforce development, system integration, and maintenance. • ACA and NSA expertise • Experience with in-person assister activities and needs • Expertise in developing and maintaining large, interactive web-based training materials • Experience with Salesforce development, system integration, and maintenance • Knowledge of and experience with the federal Authority to Operate (ATO) process • Experience with mass communication and coordination to multiple stakeholder groups • Experience integrating Salesforce Orgs across multiple CMS IT systems