Description
The Department of Revenue is seeking a vendor to provide professional quality customer service and office management services for the Alton License Office. The vendor will be responsible for operating the license office, managing personnel, and providing customer service to individuals seeking motor vehicle and driver licensing services. The contract period is for five years, and the vendor must comply with all state agency policies and procedures.
Key aspects of the job include:
• Operating a license office under the contractor's name
• Providing quality customer service and office management services
• Managing personnel and ensuring compliance with state agency policies and procedures
• Processing transactions, including motor vehicle titling and registration, and driver and non-driver licensing
• Maintaining confidentiality and protecting customer information
• Complying with all state and federal laws and regulations
• Providing training to license office personnel
• Ensuring accurate processing of transactions and high-quality customer service
• Managing inventory and ensuring accountability for all inventory items
• Reading and disseminating state agency communications to license office personnel
• Ensuring compliance with state agency policies and procedures and related federal, state, and local laws and regulations