COMPUTER EQUIPMENT REPLACEMENT - COUNTY of LANCASTER, PA

The County of Lancaster is seeking a vendor to provide Computer Replacement Services for the County of Lancaster. The selected vendor will provide FMV leased computer equipment and customer support for county government site locations across the County for a period of four (4) years. The project includes the replacement of computer equipment, delivery, and installation. The vendor must provide a four-year warranty, on-site service, and support infrastructure. The County requires the vendor to be a COSTARS vendor or have a cooperative contract that the County can purchase from. The vendor must also provide dedicated contacts, including an account manager, service manager, and service desk number. • The project requires the replacement of computer equipment with new devices that meet or exceed the specifications set out in the quotation form. • The vendor must provide a four-year warranty, including on-site service with a 12-hour fix. • The vendor must have a service infrastructure available to provide warranty service during normal business hours. • The vendor must provide individual pricing for the required services, including packing, transport, and lease return instructions. • The vendor must be a COSTARS vendor or have a cooperative contract that the County can purchase from. • The vendor must provide dedicated contacts, including an account manager, service manager, and service desk number.