Description
The Centers for Disease Control and Prevention (CDC) is seeking a service and maintenance agreement for Agilent Technologies Inc. instruments. The agreement will cover hundreds of instruments and instrument components, including mass spectrometers, GCs, LCs, nitrogen generators, pumps, and autosamplers. The contractor will be required to provide timely repair using new OEM parts or factory-warranted replacement parts, as well as end-user acknowledgment within four hours and technical/applications and/or engineer support for Agilent-covered instrumentation within 24 hours of initial request. The contractor must also possess specific training and access to proprietary OEM software, as well as OEM replacement parts, to successfully repair, maintain, and update software on the Agilent mass spectrometers and other covered equipment.
• The contractor must be able to provide factory-directed updates, instrument, and software upgrades for all eligible Agilent instruments.
• The contractor must be capable of repairing all Agilent equipment or instrumentation, including onsite Agilent service engineer support and factory engineer/designer/applications support if needed for repairs.
• The contractor's service engineers must be certified by Agilent-certified trainers and have proficient written and oral communication skills in the English language.
• The contractor must be able to provide priority response time and coverage of all OEM parts and travel to CDC.