Description
The NTSB seeks a commercial vendor to provide a one‑year online subscription service that delivers full‑text scientific papers and standards not freely available on the internet. The service must support 150‑200 NTSB staff, offer rapid (≤24 hr) delivery for at least 85 % of requests, enforce copyright compliance, provide a searchable usage dashboard, and include 24/7 customer support, digital library maintenance, and integration with existing search tools. The contract runs from 20 Sep 2026 to 19 Sep 2027 and will be awarded to the best‑value respondent based on technical capability, corporate experience, past performance, and price.
• Provide full‑text access to papers/standards across medicine, psychology, sociology, human factors, injury care, engineering, materials science, and transportation.
• Ensure lowest‑cost acquisition, copyright clearance, and avoidance of duplicate purchases.
• Deliver documents within 24 hours for ≥85 % of requests; notify users of longer delays when needed.
• Offer web‑based, 24/7 access from any location, with user‑level price limits and usage reporting.
• Build/maintain a shared digital library, integrate with existing search engines, and ingest NTSB‑owned documents.
• Provide 24/7 help‑desk support and compliance with Section 508 accessibility standards.
• Submit a technical volume (no price) and a business volume (price) by 5 pm EDT, 4 Sep 2026.