Description
The Buffalo & Erie County Public Library (BECPL) is seeking a vendor to provide a cloud‑based VoIP (virtual PBX) solution for roughly 100 telephone lines across 36 library branches. The contract includes number porting from the incumbent provider, provisioning of dedicated data circuits for VoIP traffic, supply and pre‑configuration of IP phones, and a migration plan that guarantees no service interruption during library operating hours. The vendor must host the solution in a U.S. (CONUS) public cloud, ensure encryption of all voice and transaction data, and deliver a comprehensive security, business‑continuity, and disaster‑recovery plan. The initial contract term is 12 months with up to five optional one‑year extensions, and all recurring charges are capped at a 3 % annual increase. Implementation must be completed by 31 January 2027.
• Provide SaaS virtual PBX hosted in a U.S. public cloud, with encryption and data‑ownership retained by the Library.
• Port ~100 existing telephone numbers from Spectrum, supply ~100 IP phones, and install dedicated data lines at each of the 36 sites.
• Deliver migration, training, support (follow‑the‑sun), and detailed documentation with a cut‑over deadline of 31 Jan 2027.