The United States Marine Corps is seeking information to determine the availability and technical capability of industry sources to provide comprehensive Information Technology Support Services (ITSS) for the Marine Corps Education Command (EDCOM). The services include network and system support, cybersecurity and information security support, technical support, and audiovisual and video teleconference support. The contractor will be responsible for providing support services across all task areas, including system engineering, systems administration, network engineering, and technical support. The contractor will also be required to provide a quality assurance plan, ensure compliance with security requirements, and obtain necessary security clearances for personnel.
• Network and system support: configure, manage, monitor, report, troubleshoot, document, and secure all required network services and systems.
• Cybersecurity and information security support: provide cybersecurity support and oversight of all EDCOM systems, ensuring network security and compliance.
• Technical support: provide IT technical customer support as the primary interface for user support.
• Audiovisual and video teleconference support: provide user-level configuration, preventative maintenance, functionality and operation checks, operation, status reporting, monitoring, inventorying, and user-level troubleshooting of audiovisual and video teleconference equipment and systems.