The State of Michigan is seeking a contractor to provide fabrics, clear vinyl, bed, and bath linens for Michigan State Industries. The contractor must deliver the products within 30 calendar days from receipt of order. The State will review the contractor's performance based on the delivery time frame, and any late deliveries will be subject to a 1% service credit per day. The contractor must also submit their delivery date via email within two business days of receipt of the order.
• The contractor must comply with the Service Level Agreement, which includes a 100% compliance standard.
• The contractor must provide monthly order and delivery reports.
• The State will review the contractor's performance based on data sources, including internal MDOC data and correspondence with Michigan State Industries staff.
• The contractor must meet the acceptable standard of 100% compliance to avoid service credits.
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