UNG - Student Support AI

The University of North Georgia is seeking a qualified vendor to deliver an AI‑powered Student Engagement and Student Success Support System. The solution must provide multichannel AI‑driven interactions (chat, SMS, email, voice), integrate with Ellucian Banner and Technolutions Slate via API/SFTP, support SSO/MFA, enforce U.S. data residency, and comply with FERPA, GDPR, and state security requirements. The contract is a one‑year initial term with up to four optional one‑year renewals, requiring implementation by August 1 2026 and full delivery of a production‑ready SaaS platform, training, support, and extensive governance features. • Core platform must handle AI‑driven proactive outreach, conversation‑history persistence, multilingual support (11 languages), and robust accessibility (WCAG/BOR) compliance. • Must include API/SFTP integration with Banner and Slate, encryption in transit and at rest, U.S.‑only data storage, and role‑based access controls. • Vendor must provide detailed implementation plan, support team roster, 24‑hour maintenance response, disaster‑recovery plan, and a 30‑45 minute video demonstration. • Evaluation criteria total 1,000 points (700 technical, 300 cost), with mandatory requirements (e.g., E‑Verify, insurance, trade‑secret affidavit) and Georgia‑resident preference. • No budget ceiling disclosed; contract may be under $100 k (potentially bypassing NOIA) but includes licensing fees, implementation, and annual support.