Description
The Maryland Department of Housing & Community Development is seeking quotes for the renewal of existing Quest Desktop Authority Professional software maintenance and support. The selected contractor will provide annual software maintenance and support for 500 seats of Quest Desktop Authority Professional. This procurement is limited to Master Contractors who hold an active contract under the Commercial Off-the-Shelf Software (COTS 2012) Master Contract. Key considerations include compliance with Quest Desktop Authority licensing and support requirements, vendor authorization to resell Quest Software products, service responsiveness, customer support, and continuity. The award will be made to the responsible offeror whose proposal is determined to be the most advantageous to the State, considering technical merit and price.
• The contract will be for a period of one year, from June 16, 2026, to June 15, 2027.
• The contractor must provide a screenshot of the Manufacturer’s Suggested Retail Price (MSRP) with its proposal.
• The State reserves the right to request a Letter of Authorization (LOA) from Quest Software at any time to verify reseller authorization.
• Proposals must be submitted electronically through the State's eMaryland Marketplace Advantage (eMMA) system.
• The contractor must ensure that the proposed software is free of malware and complies with all applicable State IT security, confidentiality, and data protection requirements.