San Mateo County Parks Dept. - Central Reservation and Point of Sale System Replacement RFP

The County of San Mateo is seeking a comprehensive and user-friendly Central Reservations and Point of Sale System (CRPSS) to replace its existing system. The new system should be web-based, cloud-hosted, and integrate with the existing Department website. It should include features such as customizable maps, self-service password reset, and interactive reservation booking capabilities. The system should also be PCI-DSS compliant and support multiple payment options. The contract shall have an original term of three years, with two options to extend for an additional year each. • The system must be able to handle a large volume of reservations and sales, with approximately 60 unique users and 30 simultaneous logins. • The system should include features for reporting, analytics, and customer management. • The system should be able to integrate with other systems, such as financial platforms and print servers. • The system should be secure, with features such as encryption and secure payment processing. • The system should be user-friendly, with an intuitive interface and easy-to-use features.