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LA Information Technology Agency·California

BCA Digitized Certification System Enhancement Project

Closes 11/24/2026$500k – $1.5MRequest for Proposal
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Description

The City of Los Angeles, through its Office of Contract Compliance, is seeking a qualified IT contractor to design, develop, and implement a fully digital certification intake and management system. The work involves creating a front‑end vendor portal on the public RAMP website, integrating data with vendor profiles, building secure document‑upload capabilities, and enhancing UI/UX. On the back end, the contractor will configure Salesforce/LAPOP with role‑based access, automated workflow stages, email notifications, and reporting tools. The effort also includes automated address‑change alerts, geospatial verification, and generation of printable certification records. The contractor must already hold a Master Service Agreement with the Information Technology Agency under the CM/CRM qualification bench.

Attached files

Contact

Dalena Ngo

[email protected]

Key dates

Opened
10/14/2026
Questions due
11/10/2026
Closes
11/24/2026
Projected award
1/25/2027

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
541512
Solicitation №
CRM-2027-76-001

Budget estimate

$500,000 – $1,500,000

No explicit contract value is disclosed. Similar municipal CRM implementation projects typically range from $500,000 to $1.5 million depending on scope, licensing, and staffing levels. Given the extensive front‑end portal, back‑end Salesforce customization, automated utilities, and required project management, a reasonable estimate is $750,000‑$1,250,000. Factors influencing the final amount include the number of hours billed at negotiated rates under the existing Master Service Agreement, any required third‑party licensing (e.g., Salesforce), and the duration of post‑implementation support.

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