Infor’s Cloverleaf HL7 integration and support (Notice of Intent to sole source)

The National Institute of Health, Clinical Center (NIH-CC) intends to negotiate with Infor, LLC, for the maintenance and support of the Cloverleaf Interface application, which is used as the HL7 interface engine. The system is critical to the hospital's primary function of providing safe patient care, and Infor is the only source capable of providing the necessary maintenance. The period of performance is from October 1, 2025, to September 30, 2026. The scope of work includes HL7 maintenance and support, no-cost application updates, email notifications of updates, web knowledge base for 24x7 support, 24x7 coverage for telephone technical support, and an escalation process for critical issues. • The system must work flawlessly 24x7x365. • Infor is the only source capable of providing the necessary maintenance. • The system is critical to the hospital's primary function of providing safe patient care. • The period of performance is from October 1, 2025, to September 30, 2026. • The place of performance is the NIH Clinical Center in Bethesda, MD.