IBM Accelerated Value Program (AVP) Service Renew

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a proposal for the IBM Accelerated Value Program (AVP) Service Renew. The program provides 24/7/365 access to a dedicated IBM support team, including escalation to Premier Level 2 and 3 customer support for resolving software-related technical issues. Additionally, WMATA receives early access to all software downloads, upgrades, patches, and fixes ahead of public release. The proposal should include the provision of IBM AVP-R IBM Software Accelerated Value Program - BASE YEAR 1. • The program is for the base year 1. • The unit of measure is LT. • The status of the bid is not specified. • The line number is 1.