Description
This opportunity is a brand‑only renewal for the maintenance and support of the Cherwell IT service‑management platform used by Los Angeles County Public Works. The county is seeking to extend its existing contract with the sole vendor that supplies Cherwell software, ensuring continuity of service, updates, and technical assistance. The contract will cover ongoing software maintenance, bug fixes, version upgrades, and help‑desk support for the county’s Cherwell deployment. Bids must be submitted by the March 30, 2026 deadline.
• Scope: Annual (or multi‑year) maintenance and support services for the Cherwell ITSM platform (brand‑only).
• Vendor restriction: Only the Cherwell brand may respond – effectively a sole‑source award.
• Required deliverables: Software updates, patches, technical support, and service‑level compliance for the county’s existing Cherwell environment.
• Key dates: Opening March 17, 2026; submission deadline March 30, 2026 (noon).
• Contact: Yiu Hung Wan (email and phone provided) for questions and submission details.