Description
The State of Michigan is seeking a SaaS IT Service Management (ITSM) platform with optional enhanced capabilities. The platform should provide a comprehensive IT service management solution, including incident management, problem management, change management, and service level management. The successful bidder will be required to provide a detailed proposal outlining their solution, including technical requirements, pricing, and implementation plans. The evaluation process will consider factors such as technical criteria, solution requirements, staffing, company background, and pricing.
Some key points to consider:
* The platform must be a SaaS solution
* The platform must provide IT service management capabilities, including incident, problem, and change management
* The platform must provide service level management capabilities
* The bidder must provide a detailed proposal, including technical requirements, pricing, and implementation plans
* The evaluation process will consider multiple factors, including technical criteria, solution requirements, staffing, company background, and pricing