Customer Service Center (CSC) Final

The State of Arkansas Division of Medical Services is issuing a final solicitation for a Customer Service Center (CSC) to support its medical services operations. The award will likely cover the provision of staffed call‑center resources, handling inbound calls, providing information, scheduling, and related administrative support to patients and providers. This contract is intended to ensure continuous, high‑quality customer service for the division’s constituents. • Scope includes staffing, training, and management of a call‑center serving medical‑service clients. • Must comply with state procurement rules and maintain confidentiality of health‑related information. • Contractor will deliver ongoing operational support, reporting, and performance metrics throughout the contract term.