Request For Information (RFI)- USDA Program Complaints Support Process

The United States Department of Agriculture (USDA) is seeking industry information to identify contractors who can provide services for processing program complaints, including intake, investigation, and adjudication. The contractor will provide analytical, research, drafting, technical writing, and administrative support to assist the Government with these tasks. The scope of work includes performing advisory jurisdictional screening, drafting investigative plans, conducting investigative activities, and preparing reports of investigation. The contractor will also provide support for adjudication, including drafting proposed Final Agency Decisions and other case documents. The period of performance will be one 12-month base period and two 12-month option periods. Key aspects of the job include: • Providing analytical, research, drafting, technical writing, and administrative support • Performing advisory jurisdictional screening and drafting investigative plans • Conducting investigative activities and preparing reports of investigation • Providing support for adjudication, including drafting proposed Final Agency Decisions • Meeting established timeliness requirements and quality standards • Ensuring legal sufficiency of all deliverables • Maintaining confidentiality and security of sensitive case files and personally identifiable information