Description
The Maryland Department of Housing and Community Development is seeking to renew existing TeamViewer Corporate subscription licenses to support remote technical assistance and departmental IT operations. The scope of work includes the renewal of TeamViewer Corporate subscription licenses, add-on channels, and manufacturer-provided maintenance and support for the term of March 11, 2026, through March 10, 2027. The proposal should include a screenshot of the Manufacturer’s Suggested Retail Price (MSRP) to verify Master Contract pricing compliance. Key evaluation criteria include compliance with the TeamViewer licensing and support requirements, vendor authorization to resell TeamViewer products, service responsiveness, customer support, and continuity, and price.
• The procurement is limited to Master Contractors holding an active contract under the Commercial Off-the-Shelf Software (COTS 2012) Master Contract.
• The State reserves the right to request a Letter of Authorization (LOA) from the Manufacturer or Distributor to verify reseller authorization.
• Proposals must be submitted electronically through the eMaryland Marketplace Advantage (eMMA) e-Procurement system.
• The contract term is from March 11, 2026, to March 10, 2027.
• The State requires manufacturer-provided maintenance and support for the full contract term, including software updates, security fixes, and access to technical support.