Description
The Centers for Disease Control and Prevention (CDC) is seeking a maintenance service agreement for three BD Biosciences flow cytometers. The agreement should include preventative maintenance, corrective maintenance, access to proprietary diagnostic tools, and manufacturer-authorized technical and application support. The contract will be awarded to Becton, Dickinson and Company, the original equipment manufacturer, due to their exclusive ownership and control of proprietary software, firmware, and replacement parts.
* The maintenance service should include OEM-certified preventative maintenance conducted at least twice annually
* Unscheduled corrective maintenance as required
* Access to proprietary diagnostic tools
* Installation of OEM-issued software, firmware, and security updates
* Use of genuine OEM replacement parts
* Manufacturer-authorized technical and application support
* A maximum 24-hour response time for technical support inquiries
* A maximum 48-hour response time for on-site repair services
Attached files
The solicitation documents live at the source — open the bid source above to download them.