Post Discharge Continuum of Care - RFP

The University of Texas Southwestern Medical Center is seeking a comprehensive software platform and associated services to manage the post‑discharge continuum of care for its patients. The solution must enable automated patient outreach, live telephone follow‑up, configurable patient‑preferences enrollment, and full compliance with ADA, Section 504, and Section 1557. It must integrate (preferably) with the Epic electronic health record, provide configurable workflows for escalation, reporting, and analytics, and include robust security features such as role‑based access, encryption, and optional single sign‑on. The vendor must also deliver implementation planning, a dedicated project manager, training, ongoing maintenance, and 24/7 support. • Automated, AI‑enabled post‑discharge patient outreach with SMS/voice options and opt‑in/opt‑out management. • Configurable, department‑specific escalation workflows that can be modified without vendor code changes. • Integration with Epic (context‑aware linking preferred) and secure authentication/SSO aligned with UT Southwestern’s ISAC requirements. • Comprehensive reporting dashboard covering outreach metrics, readmission risk, and real‑time intervention logging. • Full implementation support: project manager, implementation plan, testing, go‑live assistance, training, and 24/7 maintenance.