Call Center Headsets and Hookswitches

The Illinois Secretary of State is seeking bids for headsets and hook switches to be used for all call center-based communications. The contract will have an initial term of approximately 1 year, with the option to renew for 2 years. The vendor will be required to provide a variety of headsets and hook switches, including Poly Blackwire 3320 Binaural Wired Headset, Poly Blackwire 8225 Binaural USB-C Wired Headset, HP Poly Savi 8420 DECT Wireless Headset, Poly Savi 8245 Office DECT 1920-1930 MHz USB-A Headset, and Poly APC-43 Electronic Hookswitch. • The contract will require the vendor to provide a total of 200 Poly Blackwire 3320 Binaural Wired Headsets, 200 Poly Blackwire 8225 Binaural USB-C Wired Headsets, 485 HP Poly Savi 8420 DECT Wireless Headsets, 625 Poly Savi 8245 Office DECT 1920-1930 MHz USB-A Headsets, and 1,210 Poly APC-43 Electronic Hookswitches. • The vendor will be required to comply with all applicable federal, state, and local laws, rules, ordinances, regulations, orders, and license and permit requirements. • The vendor will be required to provide a Certificate of Insurance naming the State as an additionally insured for all required bonds and insurance. • The vendor will be required to maintain and provide a Certificate of Insurance naming the State as an additionally insured for all required bonds and insurance.