ProEDI Gold Annual Support

This opportunity seeks an annual support contract for the ProEDI Gold platform, a cloud‑based Electronic Data Interchange (EDI) solution. The contractor will provide ongoing maintenance, updates, and user support for a one‑year term. The award is set‑aside for micro‑businesses, indicating a preference for small vendors. • Provide continuous technical support and troubleshooting for the ProEDI Gold system. • Deliver software updates, security patches, and performance enhancements throughout the contract term. • Offer user training, help‑desk assistance, and documentation updates as needed. • Ensure compliance with DMV data‑exchange standards and confidentiality requirements. • Manage issue escalation and resolution within agreed service‑level timelines.