Dispatch Radio Console Service and Optimization of AVTEC System

The City of Albany is seeking a vendor to provide dispatch radio console services and optimization of the Avtec system. The scope of work includes evaluating the existing Avtec systems, providing recommendations for optimization, and implementing agreed-upon optimization recommendations. The vendor will also provide administrative training, front-line employee training, and 24/7/365 service support. The contract will include the provision of new hardware, software, and maintenance services. Key features of the contract include: • Evaluation and optimization of the Avtec system • Provision of new hardware, including at least four stationery and one remote/mobile IP radio dispatch consoles • Software support and training • 24/7/365 service support for unexpected malfunctions • Integration support for the City's Cisco Unified CM Phone System and Eventide logging recorder The City is looking for a vendor that can provide a comprehensive solution that meets their needs and provides excellent service and support.