CARES Modernization Study RFS

The Wisconsin Department of Health Services (DHS) is issuing a Request for Services (RFS) to obtain an independent third‑party assessment of its Client Assistance for Re‑employment and Economic Support (CARES) system. The selected contractor will conduct a comprehensive modernization study, evaluate system performance, identify gaps, and provide actionable recommendations for improvement. This effort supports DHS’s goal of enhancing service delivery and operational efficiency for the CARES program. • Scope: Full assessment of the CARES system, including technology, processes, data integrity, and user experience. • Deliverables: Assessment report, gap analysis, modernization roadmap, cost‑benefit analysis, and implementation recommendations. • Timeline: Not explicitly stated; typical state consulting studies range from 3‑6 months. • Required qualifications: Proven experience in health‑services system assessments, data analytics, and change‑management consulting. • Submission: Responses due after the questions deadline (09/25/2026) via the state e‑supplier portal.