Environmental Utilities Organizational Efficiency and Effectiveness Assessment

The City of Roseville is seeking a consultant to conduct an organizational and operational assessment of the Environmental Utilities Department. The assessment will focus on enhancing customer satisfaction and workplace efficiency. The consultant will conduct a three-phase approach, including an organizational and operational review, recommendations, and an implementation plan. The project will involve evaluating current job descriptions, conducting staff interviews, and assessing customer-facing and administrative functions. The consultant will also provide recommendations for organizational structure, job classifications, and key metrics aligned with the City's strategic goals. • The project will involve a comprehensive review of the Environmental Utilities Department, including its customer service and operational functions. • The consultant will conduct a three-phase approach, including an organizational and operational review, recommendations, and an implementation plan. • The project will involve evaluating current job descriptions, conducting staff interviews, and assessing customer-facing and administrative functions. • The consultant will provide recommendations for organizational structure, job classifications, and key metrics aligned with the City's strategic goals. • The project will also involve benchmarking customer service delivery against peer utility agencies and reviewing the most recent City survey of customer feedback related to utility services.