FDA Scientific Equipment Maintenance & Repair RFI

The U.S. Food and Drug Administration is conducting market research to better understand Original Equipment Manufacturer (OEM) policies, practices, technical capabilities, and contractual terms that may affect competition in the maintenance and repair of scientific equipment. The Government seeks responses from OEMs that provide maintenance, repair, calibration, software support, and technical support services for scientific and laboratory equipment. Key areas of interest include OEM service models, access to parts and technical data, warranty terms, and post-warranty service restrictions. • The extent to which OEMs rely on in-house technicians versus authorized or third-party service providers • Access limitations involving parts, software, diagnostics, training, technical data, and firmware • Post-warranty service restrictions and support practices • Market conditions affecting competition for scientific equipment service and repair support • Opportunities to increase competition and support fair and reasonable pricing through the use of qualified non-OEM service providers.