Description
The Texas Department of Public Safety (DPS) is seeking a vendor to provide an AI-powered process documentation and playbook automation platform. The platform should enable authorized personnel to rapidly capture desktop or browser-based standard operating procedures through screen recording, automatically generate editable step-by-step guides and playbooks with screenshots and annotations, organize content into governed teams/hubs with granular access controls, and distributed interactive documentation for training, standard operating procedures (SOPs), knowledge management, and operational efficiency across the agency. The procurement includes exactly one (1) Hub Management Module, fifty (50) Creator Licenses, and two thousand five hundred (2,500) Viewer Licenses for one (1) year term from the date of license activation or as otherwise specified in the resulting contract. Key features and requirements include AI-assisted capture of user actions, support for rich media, role-based access, hub/team management, search discovery, versioning, and analytics on content usage and user adoption. The vendor must provide a detailed proposed implementation and deliverables plan, user onboarding documentation, administrator guide, and rollout best-practice recommendations.
• The platform must be secure, enterprise-grade, and accelerate the creation, maintenance, and governed distribution of process documentation and training content.
• The vendor must provide all software updates, new feature releases, security patches, and standard technical support during the entire one-year license term at no additional cost.
• The vendor must submit a completed Subcontracting Plan (SP) as part of its response.
• The vendor must provide documentation of the voluntary product accessibility template (VPAT) and Section 508 and EIR compliance for all components of the proposed goods or services.
• The vendor must submit a response narrative for each section and subsection, in sufficient detail to clearly demonstrate compliance with all requirements of this solicitation.