Description
The Department of Veteran Affairs (VA) intends to negotiate a sole source Firm-Fixed Price contract for software maintenance and support of the MOSAIQ Record & Verify system at the Overton Brooks VA Medical Center in Shreveport, LA. The contract will have a base period of 12 months with four 12-month option periods. The contractor will provide full coverage for the MOSAIQ system, including remedial maintenance, technical support, software upgrades, and updates. Key responsibilities include:
* Providing full coverage for the MOSAIQ system
* Performing remedial maintenance and technical support
* Providing software upgrades and updates
* Maintaining VHA-approved VPN connectivity for remote troubleshooting and repairs
* Adhering to VA Health Care System regulations and requirements
* Complying with Federal and Agency records management policies