Managed Print Services

The City of Miami Beach is seeking proposals from qualified firms to provide Managed Print Services (MPS) to replace the existing print infrastructure with more modern, efficient, and secure multi-functional devices (MFDs) and network printers. The proposed solution must be fully hosted, requiring minimal internal infrastructure. The services required may include providing networked multi-function devices, equipping devices with rules-based software, enabling electronic document routing and workflows, and providing exceptional help desk support and technical service. • Providing networked multi-function devices and printers tailored to departmental needs • Equipping devices with rules-based software to monitor and optimize print output • Enabling electronic document routing and workflows for form creation and approval processes • Providing help desk support, technical service, maintenance, and toner supply replacement • Managing all network printers under a consistent service model • Conducting a thorough needs assessment to recommend equipment for each department • Designing a cost-management strategy aligned with operational requirements • Proactively identifying potential issues and replenishing supplies to prevent service disruptions • Assisting the City in reducing environmental footprint through sustainable functions and features • Assigning dedicated account representatives as mutually agreed upon by the City and the awarded Bidder • Providing a leasing/rental program that allows for the deletion of enrolled equipment or the addition of new equipment