Description
The West Virginia Purchasing Division is soliciting bids for an open-end contract to provide AppXtender software licenses, maintenance, and support, as well as professional services for the West Virginia Division of Motor Vehicles. The contract will be for one year with three one-year options for renewal. The successful vendor will provide all costs and services needed to obtain software licenses, software technical support/maintenance, and professional services. The vendor will also be required to provide professional services through the term of the contract to support, maintain, and enhance the system on an ongoing basis.
• The system must have the capability to provide capture, document management, workflow, secure storage, and retrieval of business content.
• The system must have the ability to store and organize information based on meaning and context for specific business needs.
• The system must have the ability to integrate with MS Office applications and have a web-based interface for administration.
• The vendor must provide a primary technical support phone number and primary technical support email address.
• The vendor must provide a minimum response time of two hours for support requests during normal business hours.
• The vendor must be available on an "On Call" basis in case of emergencies after normal business hours.