Description
The City of Atlanta is seeking qualified vendors to provide citywide mobile civilian response and pre-arrest diversion services. The selected vendor(s) will provide community-based crisis response, behavioral health intervention, case management, care coordination, outreach, and diversion services designed to reduce unnecessary law enforcement involvement and improve access to behavioral health, supportive services, and community-based resources. The vendor(s) will be awarded an initial two-year contract, with the option to renew for up to two additional one-year terms. Key responsibilities include:
* Coordinating and dispatching urgent, time-sensitive community response teams to provide specialized, in-person, and consent-based responses to resident quality of life concerns and non-emergency calls
* Maintaining regularly updated databases of services, client utilization, and client case management and follow-up
* Providing follow-up communication to customers and ATL311 staff
* Offering case management services to clients, including legal navigation, job resources, and permanent housing
* Maintaining ethical, transparent, and effective financial management mechanisms
* Collecting and analyzing data, and submitting monthly, quarterly, and annual reports to the ATL311 contact person(s)
* Providing training and technical support related to vendor’s services to all relevant City staff
* Establishing a regular communication mechanism with the City, e.g., monthly in-person or virtual working sessions, facilitated by ATL311
Some of the key requirements for vendors include:
* Experience in providing community services, specifically assisting individuals with unmet mental health needs, problematic substance use, or extreme poverty
* Ownership of or access to a records maintenance system for tracking data
* Annual business entity registration filing with the Secretary of State
* A background in harm reduction, behavioral health, mental health, and/or crisis care management
* Full-time staff capacity that can meet the deliverables required in this scope of work
* Ability to staff existing hours of operation (Monday through Friday, 7am-7pm)