Description
The County of Los Angeles, Internal Services Department, Fire Department is seeking a NICE reseller to renew the NICE Gold Maintenance Agreement. The agreement will provide service and maintenance to various NICE products, including Inform Elite recording channel licenses and HPE servers. The successful bidder must be an authorized reseller for NICE and provide support documentation with their bid. The maintenance agreement includes 24x7 remote critical support, software hot fixes, update packs, and minor version upgrades.
* The NICE Gold Maintenance Agreement includes 24x7 remote critical support and on-site response within 4 hours.
* The agreement covers various NICE products, including Inform Elite recording channel licenses and HPE servers.
* The successful bidder must be an authorized reseller for NICE and provide support documentation with their bid.
* The maintenance agreement excludes major version upgrades.
* The County of Los Angeles requires the successful bidder to allow direct contact between the County and NICE for maintenance, troubleshooting, and service issues.