Description
The California Department of Corrections and Rehabilitation (CDCR) seeks a statewide, off‑site mail‑scanning and digitisation solution for all First‑Class mail addressed to incarcerated persons. The contractor will operate a secure processing facility, screen mail for contraband, scan and OCR documents, and deliver digital copies to inmates via CDCR tablets/kiosks, while providing robust reporting, 24/7 support, and compliance with ADA, NIST, and state security standards. The effort includes a 75‑day implementation‑preparation phase, a 24‑month pilot at a single facility, followed by a 12‑month statewide rollout, and runs through October 2026 – January 2030 with optional extensions.
• Provide secure off‑site intake, screening, high‑resolution scanning (≥ 300 dpi) and OCR of all incoming mail.
• Deliver digital, ADA‑compliant copies to inmates and maintain audit‑ready logs, notifications (≤ 1 hour), and contraband handling workflows.
• Supply 24 × 7 × 365 help‑desk support, virtual training, one printer per institution, and ongoing system availability ≥ 99.5 % with defined SLA credits.