Photocopier and Print Management Services

The Washington Suburban Sanitary Commission (WSSC) is seeking a firm to provide copier and print management services to support production, multifunctional copiers, and operational services through an operating lease agreement. The selected firm will be responsible for providing a secure platform for printing sensitive documents, decreasing the total cost of ownership of devices, consolidating and optimizing the current printer fleet inventory, decreasing WSSC's IT resources, and increasing green initiatives and providing an eco-friendly print environment. The firm must have at least three years of experience in providing multi-function copier leasing and print management services, have completed at least one deployment with a minimum of 50 multi-function copiers for a single client, and have a contract manager with at least five years of experience similar in scope. Some key points to consider: • The firm must provide a technical approach for the WSSC print and copier solution for fleet optimization. • The firm must provide equipment specifications, including print speed and capacity, color printing quality, paper handling capabilities, scanning and fax capabilities, network integration features, security features, energy efficiency, and user interface and accessibility features. • The firm must provide a print management solution, including real-time monitoring and reporting, user and department-level tracking and analytics, cost allocation and recovery functionality, and integration with existing WSSC systems. • The firm must provide service and support, including service level commitments, response time commitments, on-site vs. remote support capabilities, preventive maintenance schedule and procedures, escalation procedures for unresolved issues, and service availability hours and emergency support. • The firm must provide an implementation plan, including a detailed project timeline and milestones, installation methodology, testing and acceptance procedures, staff training plan, and change management and communication strategy.