ProWatch System Maintenance Renewal

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a vendor to provide comprehensive maintenance, licensing, and support services for its Honeywell Pro‑Watch security system and associated Neverfail software under an End User Software Support Agreement (EU SSA). The effort covers a one‑year base period with two optional one‑year extensions, subject to funding availability. Services include professional engineering support, system maintenance, software licensing, hardware subscriptions, and various add‑on licenses for readers, badging, and concurrent user access. The solicitation lists 13 distinct line items ranging from hourly engineering labor to multi‑unit software licenses. Bids must be submitted electronically via the WMATA Supplier Portal by the deadline of 10/14/2026. • Provide 96 hours of dedicated physical security engineering support (HR). • Supply one annual ProWatch System Maintenance agreement (EA). • Deliver multiple Neverfail and HSDK software licenses (EA). • Provide licensing for additional readers, badging, and concurrent user add‑ons (EA). • Offer optional 12‑month hardware subscription for Neverfail licenses (EA). All bids are required to cover every line item; multiple bids are not allowed.