Description
The U.S. Food and Drug Administration (FDA) is seeking a service maintenance contract for their Zeiss LSM900 confocal imaging system. The contract will include maintenance, repair, and technical support for the system. The contractor will be required to provide on-site engineer support, phone or email response within 24 hours, and scheduled and unlimited emergency repair service. The contract will be for a period of 12 months, with two optional 12-month periods. The FDA is seeking small business sources to determine the availability and capability of small businesses equipped to provide the required products/services.
Key requirements include:
• Maintenance shall be performed by Zeiss Factory trained Field Service Representatives
• Services provided shall cover entire Zeiss LSM900 microscope system
• Loaner parts shall be provided within five business days if any laser or microscope part fails to repair on-site
• Phone or email response shall be provided within 24 hours of a reported system issue
• On-site engineer support shall be provided within 72 hours of request