Bill Generation, Printing, Mailing & Presentment Services

The Lansing Board of Water and Light (BWL) is seeking a solution for bill generation, printing, mailing, and presentment services. The selected bidder will provide PDF generation, printing, and mailing of bills to customers from XML bill data generated by BWL's Customer Information System (CIS). The solution will also include a user web portal for BWL to monitor the progress of daily job processing with system analytics. The key features of the proposed solution include: • XML to PDF bill generation • PDF bill return to CIS • Bill mailing services • Collection letter receipt, printing, and mailing services • Web portal requirements • Technology standards and requirements. The project timeline includes key dates such as the release of the RFP, closing date for RFP submission, supplier selection, negotiations and contract work, contract finalized/discovery sessions and design, development begins, testing begins, and go-live.