Description
The Cancer Prevention and Research Institute of Texas (CPRIT) is seeking sealed proposals to establish a contract for confidential phone and web-based fraud, waste, and abuse reporting options, also known as Hotline Services. The selected vendor will provide a dedicated toll-free number and a web-based reporting tool that allows individuals to submit reports anonymously online. The vendor must have superior telephone and internet report intake technology and qualified staff available 24 hours a day, 365 days a year. The contract will be for an initial term of 12 months, with the option to renew for three additional one-year periods. The vendor will be responsible for conducting customized interviews, disseminating regular reports, and escalating notification of reported fraud, waste, and abuse to CPRIT personnel.
• The vendor must have experience in providing Hotline Services, including the capability for conducting customized interviews.
• The vendor must have a dedicated toll-free number and a web-based reporting tool that allows individuals to submit reports anonymously online.
• The vendor must have qualified staff available 24 hours a day, 365 days a year.
• The vendor must be able to provide regular reports and escalate notification of reported fraud, waste, and abuse to CPRIT personnel.
• The vendor must comply with all applicable federal, state, and local laws.