DNFSB IT Support Services

The Defense Nuclear Facilities Safety Board (DNFSB) is seeking information from industry vendors regarding their experience and capabilities in providing comprehensive IT support services, including IT operations, cybersecurity, audit, and AI-enabled support services. The services will be provided to support the agency's IT environment, which is primarily Microsoft-based with cloud-supported infrastructure. The scope of work includes IT operations and maintenance, help desk services, cybersecurity operational support, audit and compliance support, and AI-enabled tools integration. The contractor will be required to provide personnel, management, and materials necessary to support the agency's IT operations. The period of performance is expected to be 10 months (base year) with four option years (12 months each). Key aspects of the job include: • Providing IT operations and maintenance support • Delivering help desk services • Offering cybersecurity operational support • Conducting audit and compliance support activities • Integrating AI-enabled tools to enhance service delivery and operational efficiency • Ensuring compliance with federal standards and regulations, such as FISMA and NIST • Providing transition-in and transition-out support • Maintaining a secure and compliant IT environment The ideal vendor should have experience in providing similar services, including IT operations, cybersecurity, and audit support. They should also have expertise in AI-enabled tools integration and Microsoft-based IT environments. The vendor should be able to demonstrate their ability to provide high-quality services, ensure compliance with federal standards, and maintain a secure IT environment.