Description
The Centers for Disease Control and Prevention (CDC) is seeking information from contractors who can provide license subscription access for a digital evaluation and analysis platform. The platform should allow for remote user testing on both desktop and mobile platforms, with features such as unmoderated short user tests, unmoderated standard user tests, and moderated user tests with live participants. The platform should also be able to record user screens and capture user comments without video recording participants. The CDC is looking for a platform that can provide a large pool of panelists, including general consumers, healthcare providers, and public health professionals. The contract will be for a period of 5 years, with an option to renew. The contractor will be required to provide customer support and troubleshooting services.
• The platform should be able to perform a large assortment of user tests, including task-based, 1-click, moderated, and preference testing.
• The platform should be able to capture user screens and comments as participants complete evaluation activities on desktop and mobile devices.
• The platform should be able to provide quick insights and consolidate data from completed studies.
• The contractor should be able to provide customer support and troubleshooting services, including extensive online knowledgebase and support staff via email, live chat, and phone.
• The contractor should be able to comply with CDC's federal IT security, Personally Identifiable Information (PII), and Section 508 requirements.